Privacy Policy
We, PANDA VIDEOS LTDA. (“PANDA,” "we," "us," or "our"), registered with CNPJ under num. 40.486.278/0001-35, headquartered at Avenida Ana Costa, num. 59, set. 52, room 02, Gonzaga, Santos/SP, CEP 11060-001, provide you with a comprehensive video solution and the latest streaming technologies for your websites. We take your privacy and data protection seriously. This document has been carefully developed to help our users (“you”) understand how we handle your personal data, your rights, and how you can exercise them.
WHY DOES PANDA NEED TO PROCESS PERSONAL DATA?
To ensure your secure access to our platform and enable you to enjoy all its benefits, we need to collect certain personal data. Rest assured, we approach privacy and personal data protection with transparency. Here's how:
BASIC CONCEPTS: WHAT DO YOU NEED TO KNOW TO UNDERSTAND THIS POLICY?
To simplify your understanding of this document, we provide some useful definitions:
Personal Data
Information related to a natural person capable of identifying or making it possible to identify the person.
Titleholder
You, the natural person to whom the Personal Data refers.
Treatment
Any use we may make of your Personal Data, including but not limited to activities such as collection, storage, consultation, use, sharing, transmission, classification, reproduction, deletion, and evaluation.
Company
Us, PANDA.
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Policy
This Privacy Policy.
At PANDA, we are committed to protecting your right to privacy. We aim to protect all Personal Data in our possession, manage your Personal Data responsibly, and be transparent in our practices. We collect and process your Personal Data for specific purposes or as shared with you and/or to which you have consented.
Below are some situations in which we may process your Personal Data in the context of your relationship with us.
Purpose | Data Colected | Legal Base |
|---|---|---|
Access to the website | information about the browser; connection data; user location | Legal obligatin and legitimate interest |
Free trial | full name; email; password; phone number; residential address; device data; user location; access log | Consent of the holder and legal obligation |
Registration on the site and use of the platform | full name; email; password; phone number; residential address; device data; user location; access log | Consent of the holder |
For security and validation of collected data | device data; geolocation; access log | Legitimate interest and legal obligation |
Support data | full name; email; password; information needed for support, depending on demand | Consent of the holder / execution of the contract |
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
PANDA shares your personal data under specific circumstances:
Legal Compliance: We may transmit information to judicial, tax, and governmental authorities as required by law.
Third-Party Service Providers: We share data with third-party service providers for purposes like fraud prevention, enhanced support, and legal compliance. If you authorize our app to access your Google data, such as Google Drive, we will collect information like email address, profile name, and stored files. This may include reading, writing, and managing files, according to the permissions granted.
We ensure that all data sharing is conducted with security, transparency, confidentiality, and adherence to best governance practices.
DOES PANDA STORE MY PAYMENT DATA?
No, PANDA does not store any user payment data. We use the STRIPE platform, allowing secure transactions directly through the client-side (without sending sensitive data to our server). Learn more at Online Payment Processing for Internet Businesses – Stripe.
DATA PROTECTION AND SECURITY
All sensitive data, such as authentication information and user data, is protected using advanced encryption both at rest and in transit. We implement strict access controls, including multi-factor authentication and continuous monitoring of suspicious activities.
HOW LONG WILL THE DATA BE STORED?
If the Personal Data we process is no longer necessary for specific purposes, and we are not required by law to retain it, it will be deleted, destroyed, or anonymized.
WHAT ARE YOUR RIGHTS AS A HOLDER OF PERSONAL DATA?
Personal Data belongs to you, and international laws grant you several rights related to it. PANDA is fully committed to fulfilling these rights, and in this section, we will explain what these rights are and how you can exercise them. See below:
Your rights | How to exercise |
|---|---|
Confirmation and Access | You can ask the Company to confirm if your Personal Data is being processed and, if so, access it by requesting copies of the records we hold about you. |
Fix | You can request the correction of incomplete, inaccurate, or outdated Personal Data. |
Anonymization, Blocking, or Deletion | You have the right to request: (a) The anonymization of your Personal Data, rendering it unable to be related to you and, therefore, ceasing to be Personal Data. (b) The blocking of your Personal Data, entailing the temporary suspension of its processing for certain purposes. (c) The deletion of your Personal Data, in which case we are obligated to erase all of your Personal Data without the possibility of reversal. |
Portability | You have the right to request that the Company provide your Personal Data in a structured and interoperable format for the purpose of transferring it to a third party, ensuring that such transfer does not infringe upon the Company’s intellectual property or trade secrets. |
Information about the share | You have the right to be informed about the public and private entities with whom the Company shares your Personal Data. We will keep an indication of our relationships with third parties that involve the sharing of Personal Data in this Policy. If you have any questions or need more details, you have the right to request this information from us. Depending on the situation, we may restrict the information provided if its disclosure could violate the Company’s intellectual property or trade secret. |
Information about the Possibility of Not Consenting | You have the right to receive clear and complete information regarding the possibility and consequences of not providing consent when requested by the Company. Your consent, when necessary, must be freely given and informed. Therefore, whenever we seek your consent, you are free to deny it – in such cases, it is possible that some services cannot be provided. |
Revocation of Consent | If you have consented to any processing purpose of your Personal Data, you can always choose to withdraw your consent. However, this will not affect the legality of any processing carried out prior to the revocation. If you withdraw your consent, we may be unable to provide you with certain services, but we will notify you when this occurs. |
Opposition | The law authorizes the processing of Personal Data even without your consent or a contract with us. In these situations, we will only process your Personal Data if we have legitimate reasons to do so, for example, when it is necessary to ensure the safety of our operations. If you do not agree with any purpose of processing your Personal Data, you may object, requesting its interruption. |
IMPORTANT NOTICES:
For your security, whenever you submit a request to exercise your rights, PANDA may request additional information and/or documents to prove your identity, preventing fraud. This is done to ensure everyone's security and privacy. In some cases, we may have legitimate reasons not to comply with a request, such as protecting trade secrets or complying with legal obligations to retain data. Some requests may not be responded to immediately, but we are committed to responding to all requests within a reasonable time and always in compliance with applicable law.
If you have any questions or need further details, feel free to contact us through the channels provided at the end of this Policy.
PROCESSING PERSONAL DATA OF CHILDREN AND ADOLESCENTS:
We do not collect or solicit personal data from anyone under the age of 13. If we become aware that we have collected personal data from a person under 13, we will cancel the account and delete the data, retaining only data to prevent a new registration attempt.
HOW TO CONTACT PANDA REGARDING PERSONAL DATA:
The data PANDA collects is hosted on servers in the United States of America (US). By accessing or using our website and services, or providing Personal Data to PANDA, you consent to the processing and transfer of such data to Brazil and the United States. Any international transfer of personal data will always comply with the General Data Protection Law (13.709/2018).
CHANGES IN PRIVACY POLICY:
We strive to protect the privacy of your Personal Data, but in some cases, we cannot guarantee complete security due to unauthorized entry, hardware or software failures, and other external factors. Your cooperation is essential for maintaining a secure environment. If you identify or become aware of any factor that could compromise the security of your data, please contact us using the information below.
If you believe that your Personal Data has been processed in a way incompatible with this Policy or your choices, or if you have questions, comments, or suggestions, please contact us. We have a Personal Data Protection Officer (DPO) available at the provided contact addresses:
Mailing address:
Avenida Ana Costa, num. 59, set. 52, room 02, Gonzaga, Santos/SP, CEP 11060-001
Contact email:: suporte@pandavideos.com
As we continually seek to improve our services, this Privacy Policy may be updated to reflect improvements made. Therefore, we recommend periodically visiting this page to stay aware of changes.
Please also review our TERMS OF USE and our COOKIES POLICY.
Last update: Sep 03, 2024.